A lead user is a person holding a need for products or solutions that the existing market cannot provide. Instead of waiting for the market to come up with solutions, the lead user develops the solutions to an idea, a prototype or sketch. They are, so to speak, innovators without a commercial purpose. By involving lead users in an innovatiove process new, and relatively well-developed solutions, are put forward before tcoing to the open market. Lead users are frequently identified in other business sectors than in the one where they work. An example: In this project, Falun looked at the engineering industry as lead users for logistic of goods and natural persons.
A public employee can act as a lead user and offer a test environment for completion, operational testing and verification of performance for the new solution.
In this project, Falun chose lead users in the following fields:
Lead user for dementia and care
Lead users for engineering industry for logistics
Lead users for daily rhytm and light