To understand the stakeholders’ needs, and to ensure that the developments of solutions are rooted in real needs, focus groups were involved in a series of sessions in Lyngdal. The various sessions covered stakeholders such as nursing staff, cleaning personnel, technical staff, senior citizens, relatives, local trade organizations’ representatives, as well as decision makers and administration. The idea is that stakeholders are the best experts, knowing the situation from experience and thus their knowledge is very valuable in the innovation process.
The focus group processes were conducted in meetings and workshops. All groups had the same introduction to InnoBuild project’s goals and tasks, including the background of expected societal challenges regarding demographic and environmental changes. The participants were then asked to reflect on the current needs and possible solutions based on what is presented. They were asked not to bear in mind if the ideas were feasible, and instead be free of all structural obstacles.
The facilitator used the “post-it notes” way of structuring the many input. The
To include all nursing staff, a closed Facebook group was set up as a discussion forum. Facilitators published relevant materials, such as presentations and videos. The numerous inputs from this discussion group were systematized and discussed in the focus groups sessions.
After the dialogue activities at Arlanda in March 2013, a new round of new focus group meetings discussed solutions presented at this conference. The purpose was to get feedback from the users if the solutions seemed practical in use. All feedback was considered in the preparation of the functional requirement specification to be used in the calls for tenders.